Gear Inc is looking for Moderation Team Leaders to join our Moderation team. Ideal candidates will join our team to assist in supervising a team of at least 20 members.
Your main responsibilities are:
Supervise team members and be able to arrange or cover members working shifts if necessary;
Provide accurate, valid and complete information by using the right methods/tools;
Handle clients’ complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problem for further investigation;
Follow communication procedures, guidelines, and policies;
Work with managers about clients’ feedback.
Good command in English (Especially in Reading and Writing);
At least 1 year of experience in leading, managing and coaching a team of at least 20 members;
Having knowledge in QA (Quality Assurance) in any fields is preferable;
Good at Business Communication;
Familiar with data analysis;
Able to join immediately;
Self-learning ability and can-do attitude;
Proficient skills with MS Office and Google Drive;
Willing to work on roasting shifts, weekends and public holidays.